Wise words from Alan Pither, a Green Deal advisor trainer, who spoke to the crowds at Retro Expo in Birmingham last Thursday (November 1).
Green Deal advisors are the first port of call for those interested in making their homes cosier and cheaper to run. The advisor have a mixture of technical knowledge, practical competence and ‘soft’ skills to provide households and businesses with the advice they need to take informed decisions.
Green Deal advisors will need:
Good communication skills paired with a good understanding of the initiative, as one part of the job is explaining how the Green Deal works.
You will speak to many customers and must try and persuade them it is in their interest to proceed with the initiative while remaining impartial.
To be able to explain other funding options and the Golden Rule. There has been a lot of talk about there being no upfront cost in the Green Deal, this is not always true.
This is only the cases if thegolden rule applies. So if the work a resident has done saves them £35 a year, but the payment needed is £50 a year. The resident will have to put up £15 of their own money first.
The Green Deal needs to be explained as one of only a number of funding options that may be available as you may need to make upfront payments to bring the cost down. The resident may also be eligible from funding from ECO.
A GDA must be able to explain this.
The golden rule is based on a typical household using an estimated amount of energy, if your property, occupants or energy use are not the same as a ‘typical household’ there may be some discrepancy.
To be able to help consumers plan for the future, they
need to know other energy efficient measures and share them with clients to help long term energy saving.
To be able to reassure customers. For example some may be worried their cavity insulation will get damp in it.
To know the difference between how the Green Deal works in domestic and commercial properties. Commercial properties are a bit harder to assess and the golden rule is slightly different.
To know there are two types of repayment;
1) Flat rate payment – where residents pay back the some amount every month or quarter for up to the 25 years.
2) Rising repayments – which increase by up to 2 per cent every year. This method leaves the consumer paying a bit more than the flat rate, however it also means they pay less to begin with.
To be prepared to answer a lot of questions!
• How much can I borrow?
• Are interest rates fixed?
• What are installation costs?
• How much will I need to pay upfront?
• How many quotes shall I get?
• Why are the saving quotes on the EPC different from those on the OA report?
• How does the Golden Ratio calculation work?